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Technical and specialized support

Agile methodology for daily tasks and projects

At Grupo Staff we manage and resolve all possible incidents or technical problems in a comprehensive manner, as well as addressing specific requirements related to our solutions.

Direct support through our different lines of communication for fast and effective attention.

We provide support in English and Spanish.

•Relevant information for resolving incidents.

•Indicators to look for frequent incidents and propose solutions to prevent problems.

•Continuous maintenance of information to preserve a quality knowledge base.

•More than 550 documented cases.

Our Specialized IT Support Methodology

KCS v6 Knowledge-Centered Service

The backbone of our methodology depends on the creation of knowledge bases, which allow us to solve problems more efficiently, provide our clients with useful information on reported problems and recommend possible actions that could prevent future incidents.

key benefits

Quick and effective attention.

Improve response time.

Reduction of incidents.

Prevention of mishaps.

Nuestra Metodología

Task Manager

Ticket system for clients to raise incidents and follow up on requested cases.


Dashboard with a summary of the information, presented graphically.

Allows you to review the hours spent and approve tickets that have already been resolved.

Control of support policies.

Availability at special times with prior notice or in emergency situations that warrant it.

Continuous improvement

To provide quality service, we measure response times and problem resolution time. Currently there is an average resolution time of 3 hours. (for common Support cases that do not require investigation or depend on machine time.)

Analysis of cases to establish preventive maintenance.

Identification of recurring problems to design and propose developments or solutions that reduce incidents.


Constant communication in critical cases.


Learn about our support policies for better advice.

Support contact

33 2034 7970

Microsoft Prime technical support at a more affordable costle
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