
Microsoft Dynamics 365 Commerce
A unified commercial service at scale.
Capabilities




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Omnichannel interactions
Use custom capabilities and features that B2B organizations and users need for a self-service shopping experience.
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Customer loyalty and end-to-end personalization
Improve customer experience across all shopping channels and exceed expectations with personalized product selection
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Optimized digital commerce
Quickly open websites and easily create content using drag-and-drop functionality and Sitecore CMS integration with an easy-to-use visual page builder.
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AI-managed smart commerce
Use the Commerce authoring tools and Accessibility Information to help customers with different abilities easily access page content.
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Onectated purchasing processes
Use authentic, personalized ecommerce experiences along with advanced, engaging product pages to prevent customers from abandoning their carts.
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Decentralized, scalable solution that prioritizes APIs
Support traditional, new and emerging channels using an agile, API-managed headless commerce engine to help you adapt to current and future needs.
Smart Add-ons
Recommendations

Improve the customer shopping experience
Use AI-generated recommendations both online and in-store to deliver personalized customer interactions across channels.
Ratings

Capture product ratings and ratings from your customers
Increase, strengthen, and improve the selling experience through AI-moderated ratings and rankings.
