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Microsoft Dynamics 365 Costumer Service

Exceed customer expectations by delivering exceptional service on
any channel.

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Transform customer experiences by empowering agents to drive faster resolution using generative AI and automation.

Earn customers for life

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Deliver seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.

Capabilities

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Make agents’ work effortless
Save agents' time by using generative AI to search for relevant and accurate information on trusted websites and internal documents, including previously resolved issues and knowledge articles.

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Optimize service operations

Get precise insights into customer engagement center performance to track KPIs and find opportunities to enhance CSAT.

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Show them you know them
Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.

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Enable intelligent self-service

Deliver relevant responses in real time with AI-powered chatbots. Resolve customer issues quickly with intelligent conversational bots that connect trusted websites and internal documents using generative AI.

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Meet customers where they are

Quickly set up phone systems for agents to assist customers on a scalable platform built, owned, and operated by Microsoft.

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Empowering agents with generative AI
Turn service agents into super agents by improving their productivity with Copilot in Dynamics 365 Customer Service.

Digital transformation for your company

Leave everything in the hands of our experts and contact us.

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