Power Automate Take care of what's important Automate the rest Simplify repetitive tasks and business processes with Microsoft Power Automate, so you can focus on what matters most. Contact Us Automate at any time and in any place Automate fast Stay agile with a no-code solution that gives everyone from function owners to software engineers the tools they need to bring RPA and DPA to everything you build with Microsoft Power Platform. Accelerate productivity Trade manual tasks for workflow automation. From individual tasks to entire workflows, save time and effort so your teams can focus their energy strategically. Update the outdated Give the legacy applications and manual workflows your organization relies on a modern revamp through RPA, allowing for rapid building and iterating at scale. Turn outdated into automated Automate quickly and more securely Empower everyone to build automated processes using low-code, drag-and-drop tools. With hundreds of pre-built connectors, thousands of templates, and AI assistance, it’s easy to automate repetitive tasks. Boost efficiency Record and visualize end-to-end processes using process and task mining with process advisor . It takes the guesswork out of what to automate by providing guided recommendations for creating flows. Enhance your workflows with AI Make your automation even smarter using generative AI capabilities in AI Builder . Create user-intuitive flows by embedding powerful language models and build unique scenarios with advanced low-code AI. Do you have IT implementation projects? Leave everything in the hands of our experts and contact us. Contact Us

Microsoft Dynamics 365 Project Operations Connect your entire project management enterprise with a single application. Enjoy the visibility, collaboration, and agility needed to drive success in your project management business. Contact Us Contributes to the success and profitability of projects Improve operations management experience Get more bids by managing projects better and creating budgets, estimates and scope definition more accurately. Customize resources based on costs and pricing. It uses operations structures adapted for project-based organizations. Reduces trading cycles. Manage the entire process with a unified sales information dashboard. Drive success with enhanced project management capabilities Manage projects flexibly using simple features built into Microsoft Project, such as Kanban boards and Gantt charts. It gives project managers the tools they need to succeed. Calculate and monitor the projects you want to budget. Collaborate easily throughout the project lifecycle. Adjust projects based on key knowledge. Forecasts trends for the duration of a project. Optimize resource usage It works with the certainty that it assigns the right people to each project by applying the knowledge gained about resource use, programming, management and skills. Maximize your resources. Assign the right people to the right projects. Anticipate sourcing needs with smart scheduling. Simplifies time control and expense management Submit, approve, process, and reconcile timesheets and expenses wherever you are to streamline customer reimbursements and billing. Send the time and expense reports wherever you are. Facilitates regulatory compliance for team members. Ensures reporting accuracy and compliance with spending policies. Boost company performance by optimizing project financial management Manage project accounting more accurately and recognize revenue in accordance with International Accounting Standards (IFRS). Recognize income correctly and in a timely manner. Improve cash flow by billing customers faster. Manage project accounting more accurately. Extend your system to achieve a service-centric ERP. Improve visibility for greater business impact Adapt quickly to market demands by extracting actionable insights through a consolidated view of project sales and financial data. Consult key insights to make fast, informed decisions. Put data at everyone's service to break down information silos. Create forecast snapshots. Run a project management company that is profitable Empower your teams to win more contracts, optimize resource utilization, accelerate project delivery, and extract insights from across the enterprise, from sales to project financials. Contact Us Digital transformation for your company Leave everything in the hands of our experts and contact us.

General policies specialized support Authorizers • The client must define the person or persons authorized to raise tickets. • In case of personnel change, the client must inform us. Closing open tickets • A follow-up is carried out for each ticket. • Once resolved and validated by the client. • Lack of customer service after 3 attempts to contact you. • If the ticket is closed due to lack of attention, and help is requested later, a new ticket will be created. • The notification time is 5 business days. Media and points of contact • The main means of contact is by email: support@grupostaff.com . • All incidents must be reported via email. • Any other means is not considered official until you have the email with the corresponding request. • In critical issues, you can get up by phone call, followed by mail. Atention time • Service time is the period between which the ticket is sent and a response is sent. • Criticism: Immediate within 30 minutes. • High: From 1 to 4 hours. • Average: From 8 a.m. to 4 p.m. • Low: From 16 to 24 hours. Incident resolution time According to the type of incidents: • Technical-Regular: 6 hours. • Technical-Urgent: 4 hours. • Maintenance: From 16 to 36 hours, depending on the type of maintenance. • Research-Debugging: From 8 a.m. to 4 p.m. The estimated time is for solution, it is not response time. If more budgeted time is required, the client will be notified for authorization. Ticket tracking • Each follow-up carried out will be charged with a time of 15 minutes. • Progress, follow-up, conclusions and closures. • Information request. • Daily emails with the client. • Etc. Sessions with the client • The total amount of time used in the session will be charged. • The time will be multiplied by each consultant who is involved in the session. Support hours • Attention from Monday to Friday from 8:30 am to 6:00 pm (GMT-6: Mexico, central time) • If the client requires attention after hours, they must request it in advance and via email. • Attention after hours, has an extra cost Types of support levels • Level 1: Support team, case survey and initial review. • Level 2: Senior Consultant. Attention if support is required. • Level 3: Development to support the consultant on issues that require his intervention • Level 4: Microsoft for cases where it is a product problem and it is necessary to raise the case with Microsoft

Microsoft Dynamics 365 Sales Empower sales teams with generative AI, automation, and contextual insights. Accelerate sales by using customer, marketing, and sales data to identify ideal customer targets, recommend next best actions, and collaborate with peers. Contact Us Dynamics 365 Sales resources Win new customers through teamwork Connect sellers with customers through their preferred communication channels using Microsoft Teams and Dynamics 365 Sales. Connect across channels Instantly collaborate with experts Be productive from anywhere Accelerate revenue with AI Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close. Enhance intuition with insights Take action seamlessly Get notified about deal risks Improve account relationships Predict and manage pipelines Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel. Gain visibility across the entire sales cycle Spotlight potential strengths and weaknesses Focus on what matters Coach in real time Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling. Enable guided selling with in-the-moment insights Make the sales journey more straightforward for sellers Quickly train new sellers Easily implement best practices through a single collaboration platform Help sellers sell and buyers buy Bring together the entire sales team to facilitate the buyer journey. Sellers Sales Manager Sales Operations Organization of clients and activities by priority Effective conversation techniques Integrated collaboration Customization for specific roles Customizable AI Configurable sales process Planning and forecasting Real- time visibility Coaching at scale Contact Us Digital transformation for your company Leave everything in the hands of our experts and contact us.

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Microsoft Copilot Your AI Plugin for Every Day For Business Shape your company's future with Copilot Work more productively, increase efficiency, and improve business results with Microsoft Copilot for Microsoft 365. Copilot in Teams Copilot in Teams will help you run more effective meetings, get up to speed on the conversation, organize key discussion points, and summarize key actions so that the entire group knows what to do next. Copilot in Word Copilot in Word will write, edit, summarize, give suggestions, and create right alongside you. Create first drafts, add content to existing documents, summarize text, and rewrite sections—or even entire documents—to make them more concise. Copilot in Excel Copilot in Excel will help you analyze and explore your data so you can make the best decisions. Get help identifying trends, propose what-if scenarios, and get suggestions for improving your business. Copilot in Power Point Copilot in PowerPoint will turn existing Word documents into presentations, create new presentations from simple prompts or outlines, or find the best places for impactful imagery—and help you leave audiences dazzled with skillful storytelling. Build the future faster with Copilot! Bring Copilot to your organization today. Contact Us. Enhance every role with AI Sales Service Security Development Empower sellers to save time, make meaningful connections, and personalize customer engagements. Maximize sales productivity Personalize customer interactions Stay in the flow of work Help agents resolve cases faster with AI-enhanced contact centers. Tap into your data, wherever it resides. Increase agent productivity with tools in the flow of work. Create a solution tailored to your contact center. Amplify your security team’s impact and efficiency with generative AI security. Protect at the speed and scale of AI with a generative AI-powered assistant—announcing Copilot for Security general availability. Get AI-generated code suggestions in dozens of languages—in real-time, right in your code editor. Explore Microsoft industry-leading AI-powered development tools, designed to increase efficiency and reduce cycle time, to help ship products faster. Empower your company's transformation with AI Leave everything in the hands of our experts and contact us. Contact Us

Microsoft Azure The highest productivity for companies Helps individuals and teams work better with applications and experiences they rely on every day to connect and be productive from any place. Contact Us Reinvent the way you work Trust your cloud Get security from the ground up, backed by a team of experts, and proactive compliance trusted by businesses, governments, and startups. Seamless hybrid operation Whether it is an on-premises environment, in several clouds or at the edge, we adapt to your case, integrate and manage your environments with tools and services designed for the hybrid cloud. Prepare for the future Microsoft's continuous innovation supports your implementation today, as well as your product visions of tomorrow. Azure solutions Solve your business problems with proven combinations of Azure products and services. Application development Hybrid cloud and infrastructure Artificial intelligence Internet of Things Cloud migration and modernization Security and governance Data and analytics Industry solutions With Azure, you'll have everything you need to build your next big solution. Do you have IT implementation projects? Leave everything in the hands of our experts and contact us. Contáctanos

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